These terms may have changed since you last reviewed them
These terms were last updated on 12/09/2022.
Welcome to Stove Health. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items or services from our stovehealth.com website or mobile applications and related services (each referred to as an “App”).
Please read these Terms carefully before creating a Stove Health account or using our App. If you have any questions relating to these Terms please contact info@stovehealth.com. If you are a consumer, you have certain legal rights when you order Items using our App. You can find more information about these rights at:
https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Stove Health account, you confirm that you accept these Terms.
About Stove
Stovehealth.com is operated by Stovecook Ltd, a company incorporated and registered in England and Wales, whose registered office is at80 Navigation Drive, Leicester, Leicestershire, United Kingdom, LE2 9TB. You may contact us at info@stovehealth.com.
Orders
You must be aged 16 or older to use our site and service. By placing an order through our App or website, you confirm that you are aged 16 or older. When you place an order through our App, it needs to be accepted by us before it is confirmed. We will send you a notification receipt (via email) if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any product or service you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all products and/or services ordered using your account, and for complying with these Terms, even if you have ordered the product or service for someone else. All products and services on the App are subject to availability. Partners may use nuts or other allergens in the preparation of certain Items. This information will be displayed in the App with the Item. Where that information is not available or if you have further questions, please contact the Partner prior to ordering if you have an allergy. Stove cannot guarantee that any of the Items sold by our Partners are free of allergens.
Stove reserves the right to reject orders, for example because you are located outside the UK (see our website terms and conditions [LINK[KO1] ])or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Payment
We charge you when we send you place an order on our App. The charges for the product or service you order from us shall be set out in the check out page and in the Confirmation Notice.
You confirm that you are using our service for personal, non-commercial use. Stove may operate dynamic pricing some of the time, which means that prices of products or services may change while you are browsing. Prices can also change at any time at the discretion of the Partner. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original correct price or cancelling the order without charge and with a full refund of any money already paid.
How to pay
Payment for all products and services can be made on our App by credit or debit card or such other payment method made available by Stove from time to time. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment will be taken. Payment is made directly to Stove acting as agent on behalf of the Partner only.
We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner.
Partners sometimes make special offers available through our App. These are visible when you look at a Partner page. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.
Delays in our service
If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team at info@stovehealth.com or via the intercom on the App to cancel the service and receive a refund if you have paid for in advance, but not yet received the service.
Cancellation
You may cancel an order for a product without charge at any time before the product has been dispatched(a "Dispatched Product"). If you wish to cancel an order before it becomes a Dispatched Product, please contact us immediately, via our App. If we confirm that the product is not yet a Dispatched Product, we will refund your payment (excluding any discount). If you cancel any orderafter it becomes a Dispatched Product, you will be charged the full price for the product and any applicable delivery fees.
You may cancel an order for a service without charge at any time up to 24 hours before the appointment time for such service (the “Cancellation Window”). If you wish to cancel an order during the Cancellation Window, please contact us immediately, via our App. If you cancel an order within a Cancellation Window, we will refund your payment (excluding any discount). If you cancel any order after the Cancellation Window, you will be charged the full price for the product and any applicable delivery fees.
Stove may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
What should you do if something is wrong?
If you think there is something wrong with your service, please contact our Customer Service Team: info@stovehealth.com.
Changes to these Terms
We may make changes to a service or these terms:
· to reflect changes in relevant laws and regulatory requirements; and/or
· to make minor technical adjustments or improvements to the service.
Withdrawing Services
We may stop providing a service. We let you know at least 7 days in advance and we refund any sums you've paid in advance for services which won't be provided.
Our responsibility for loss or damage you suffer
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in the section titled Delays in our service.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: [PRIVACYPOLICY[KO2] ].
Coupons
We may offer promotional codes, coupons or vouchers (“Coupons”) to you subject to the terms and conditions set out below.
Coupons offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Coupons are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers). Coupons may entitle you to a percentage discount, or a fixed discount, and may apply to a single order or across multiple orders.
Some Coupons are only available to new customers (“New Customer Coupons“). That means that the Coupon may be applied (subject to any other applicable conditions) when you register a new account and will be redeemed when you place your first eligible order. We reserve the right to refuse to apply and/or allow you to redeem a New Customer Coupon if you are registering a new account using credit card details, a delivery name, a phone number, an email address and/or an address already on our system.
Use of a Coupon in payment or part-payment may, in addition to these Terms and Conditions, also be subject to specific conditions applicable to that Coupon only, such as a specific minimum or maximum order value or that the Coupon may only be redeemed at specific times or on specific Products. If the order placed does not comply with the applicable conditions, the Coupon may not be redeemed against that order and we may cancel any part of the order including but not limited to parts of an Order which: (i) erroneously benefit from a Coupon; or (ii) we determine should reasonably be excluded by the Coupon; or (iii) exceeds the value of the Coupon. The payment page on our App where you confirm your order for products or service will show the total order value and the applicable Coupon, if any.
If a Coupon does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Only one Coupon can be redeemed per order. Each Coupon can only be used once per customer.
Coupons cannot be redeemed in conjunction with any other offers.
We may reject or refund orders made using a Coupon which has been incorrectly applied to an order.
If you cancel an order made using a Coupon, the Coupon credit will not be restored to your account and the Coupon cannot be re-used. If the Coupon was a New Customer Coupon, you will no longer be considered a new customer and will not be eligible for any subsequent New Customer Coupons.
Coupons cannot be exchanged for cash or any other alternatives and have no monetary value
Any attempt to manipulate our App and our offers by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter),will render the order and the relevant Coupon invalid. We are entitled to take all reasonable steps to protect our systems against fraudulent or invalid Coupon redemptions, including requiring additional reasonable verification or by closing the accounts of any customers we reasonably believe have carried out any such acts.
Other Terms
Our Customer Service Team: info@stovehealth.comwill do their best to resolve any problems you have with us or our services. We’re always on hand to listen and will try and resolve any issues as quickly as possible.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
We may transfer our contract with you, so that a different organisation is responsible for supplying your service. If you're unhappy with the transfer you can contact our Customer Service Team: info@stovehealth.com to end the contract within 7 days of us telling you about it and prior to any product being dispatched or service being provided and we will refund you any payments you've made in advance for products not dispatched or services not provided.
You can only transfer your contract with us to someone else if we agree to this.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
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